Returns & Refunds Policy

Due to the perishable nature of our specialty food products, Sant Ambroeus cannot accept returns once an item has been shipped. However, we are committed to your satisfaction and will provide a replacement or credit for any items that arrive damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your package for any signs of damage or missing items from your Sant Ambroeus collection.

• 2.
  Document Issues

  If there is an issue, take high-quality photographs of the product and packaging to help our team assess the situation.

• 3.
  Contact Concierge

  Email our guest services team within 48 hours of delivery with your order number and the documentation of the defect.

• 4.
  Resolution

  Our team will review your claim and, if approved, issue a replacement shipment or a refund to your original payment method.